“Our experts are at your service”

Great service. I had to return a ring I just brought as was slightly too big , exchanged straight away . Very helpful staff .

Great service from a quality Jeweller

Lovely staff, really helpful. We recently purchased our wedding rings, the service was fantastic, start to finish

Well kept and well run Jewellers, nice people very helful.

How lovely to get away from one of the homogenous jewelry chains (no pun intended) and into this haven of independant respectability. I was after a small silver cross and… read more I could not have asked for a better experience. Phoebe was really lovely and extremely patient and nothing was too much trouble. Don’t let the small premises fool you; once she established what it was I wanted, the perfect cross featured in one of the shop’s catalogues and Phoebe managed to get it into the shop in less than 72 hours, so you will never be out of luck and even spoilt for choice. It’s a real pleasure to have experienced this shop. The owner invests in the staff and has a nurturing eye for their wellbeing and careers, and it shows!

I worked for George moss a while back, friendliest, kind atmosphere I’ve been in. And have also had the customer experience. All the crew have been wonderful both times to… read more work with and to shop with. Highly recommend this place.

So I could tell you that George Moss jeweller has replaced batteries, repaired jewellery and sold me fabulous stuff – but if you have been there, you know that all… read more comes with fabulous service and a thoroughly great experience. (And occasionally Prosecco!) What you may not have experienced is their expertise and professionalism in a ‘jewellery crisis’. I have a watch. A very nice watch. A quite expensive watch. George Moss replaced a battery and re sealed it. Fab. Then it stopped working. George Moss Jewellers took a look – again replacing the battery and testing it. (No charge – all part of the service even though I had not purchased the watch at George Moss.) They offered to have a look further into the workings, but did very fairly advise that though it would be more expensive, returning to the maker of this watch may be the better option since the probable fault was really not to be expected in a watch of this calibre so soon after purchase. I sent it to the maker’s service centre expecting a swift turn around and was met with a very unsatisfactory situation where the watch casing was damaged by them after receipt. To cut a long story short(er), with the help of Phoebe and Kelly I was able to be absolutely clear about the condition in which the watch was sent, and reasonably and fairly negotiate a repair and replacement parts. George Moss Jewellers could have washed their hands of it, they could have taken advantage of the situation for their own profit. But they didn’t. Phoebe and Kelly were supportive and without bias, resulting in a good outcome for everyone when in fact they didn’t need to. The problem was nothing to do with them at all – I hadn’t even purchased the watch from them. The problem came to light with the battery replacement and they came alongside me to solve it. I can thoroughly recommend George Moss jewellers and in addition am able to say that I trust them as a trader to be fair and reasonable, going out of their way to be helpful even when they do not necessarily have a financial stake in the interaction.

Outstanding shop with amazing customer service. Welcoming, friendly and helpful staff who go the extra mile and offer inspiring advice and ideas. Five years after first visiting, we keep going… read more back, and each time it is a pleasure. Thank you, Rob, Phoebe and Kelly.

The advice, customer service and quality of work at George Moss is a step above other jewellers I’ve been to. I would absolutely trust them to do a perfect repair… read more or alteration to a precious piece of jewellery.

Great customer service and work- really helpful in advising and made a beautiful engagement ring from stones from a family ring! Highly recommend

Great bunch, very welcoming. I’m probably not the usual customer, I’m a scruffy mechanic who’s never bought a piece of jewellery, but bought a great engagement ring, and felt I… read more got a really nice personable service, without any pushy tactics. Always worth supporting local, especially when this nice and knowledgeable. Will be back when it’s time for the wedding ring. All the best, thanks again!

Excellent service Quick and friendly

Such a lovely jewellers with great customer service & some gorgeous jewellery pieces! I always go here for repairs and cleaning too..just had my rings re-sized and I wouldn’t go… read more anywhere else !

We visited here due to the great reviews and we were not disappointed! They skilfully created my eternity ring using one left to me by my mum. The care,… read more patience and utter professionalism the whole team showed us was second to none. I think what struck me the most was their passion for their craft (Rob really knows his stuff!) and the importance of making our experience a pleasurable one. My new eternity ring is even more beautiful than I had hoped for. I can’t rate George Moss Jeweller’s highly enough.

Amazing service! Used for the first time after seeing lots of positive recommendations on local Facebook pages. Repaired two very special and sentimental pieces of jewellery, a ring and a… read more necklace. We are thrilled, not only with the work, but with the care and friendliness of all the staff we encountered.

Thank you so very much to Phoebe and the George Moss team. My fiancé and I purchased our wedding rings with George Moss over their 20% off wedding weekend. We… read more are so delighted with the quality of the rings and they even dealt with a complimentary resizing when my fiancé’s ring felt a little too snug. We cannot wait to exchange our lovely rings at our wedding later this year. Phoebe was friendly and knowledgeable and I have recommended GM to friends already.

Friendly and welcoming – came out with some very good advice and ideas to think about. My rings had a complimentary clean and check too – thank you

Supreme professional service as always! This is not the first time I’ve used George Moss’ services, which is a testament to their incredible customer service and why I’m a… read more regular customer! I recently contacted George Moss Jewellers to inquire about selling my watch. When I called, I was greeted by the wonderful and very knowledgeable Liz, who talked me through the process and arranged an appointment the same day! Thank you Liz!!! Thank you also to Rob, who is a true gentleman and to the warm and friendly Kelly, as well as the beautiful Dottie who together made the process easy, transparent and comfortable!

Fantastic help and advice from Phoebe and others in the shop. Polished up a vintage silver brooch so I could give it to my granddaughter for her special birthday. They… read more have done this for me before and refused to take payment. So lovely of them and a charity has benefited from donations as a result. Brilliant service.

Staff are really knowledgeable and know there stuff lovely shop and nice watches and jewellery

Fantastic Service from Kelly! From start to finish with our wedding rings she was amazing my engagement ring was also purchased here the level of service we got was so… read more high and she had so much patience with me while I decided on my wedding ring. Highly recommend George Moss Jewellers!

Frequented this establishment today and was greeted by a very sincere a friendly Rob. The shop was in impeccable order and they had a beautiful selection of rings, watches, necklaces… read more and earnings. They were tremendously knowledgeable and we purchased some exceedingly beautiful items.

I’ve used George Moss Jewellers for years & wouldnt go anywhere else, Great service as always & always so welcoming & friendly. 100% recommended to everyone.

After visiting other high street and bigger chains in the past, I wouldn’t go anywhere else now for Jewellery or Watches! The team are awesome and extremely knowledgeable and friendly.

Recent years I have been in George moss, firstly engagement ring which they helped me find the perfect ring, then wedding rings for the both of us which again they… read more were so helpful and generally just a nice team and so helpful, they polished all rings and coated engagement ring again to make all sparkle ready for our big day. Then finally my wedding gift to my wife which were a pair of earings which she adores.. Thanks so much for all your help team and will be back again…..

My daughter introduced me to Kelly and George having had a very positive experience herself. My experience was no different and would definitely recommend.

I come down from London to use this jeweller. Wonderful staff, excellent expertise, could not recommend more

Popped in on Sunday as I saw it was open. My husband has lost his wedding ring after 28 years. Went looking for a replacement. Phoebe couldn’t have been nicer… read more if she tried. There was no pressure at all, we said what we wanted and found it. The price was really reasonable. Felt that a friend was serving us. Could not recommend highly enough. The cupcake was an extra bonus. Can’t thank you enough.

Popped in to George Moss today on the off-chance that someone could mend a broken earring, which was very special to me. The young lady who greeted me couldn’t… read more have been more helpful. Straightaway she assured me she could do that easily, and did so immediately while I waited, and at no charge! Very happy customer indeed! Thank you. I’ve always had helpful and positive service here; and it’s the jeweller I’d always head for.

This is my second review for George Moss! Amazing team and amazing service! I wanted to re purpose a solitaire diamond pendant and Kelly came up with an amazing design,… read more added a few more diamonds and it’s a whole new piece of jewellery- I was really blown away with how well it turned out! Also ordered some bespoke cuff links for my husbands birthday – again, Kelly was super focused on understanding what we wanted and nothing was too much trouble. We are so lucky to have such a creative jewellers locally that will help you to re purpose old jewellery or design new, thank you Kelly, Phoebe and Rob for your super personal service! We will be back when I’ve saved up for the next project!! Just realised I over wrote my earlier review from 2020! It was written after the team organised a signet ring for my sons 21st birthday, the end result was a very high quality, heavy signet ring with our family crest. My son loves it! We looked at alternatives at Mappin and Webb which was much lighter gold wise and more expensive, George Moss was definitely better quality and value

Great jewellers, fantastic customer service, also extremely friendly. Many thanks ☺️

Thoroughly recommend this jeweller . I had jewellery valued and my ring cleaned . Wonderful friendly professional service .

Really friendly staff. Great service – they do what they say they’ll do. They also bring an excellent sleepy bulldog game to the shop.

Once again, a fabulous service from George Moss Jewellers! As always, the staff are delightful & helpful & I was very grateful that not only did they do a great… read more job of polishing my wedding & engagement rings, they also did it at no cost! Very highly recommended.

Highly recommend these fantastic jewellers. From the second you walk in, they welcome you with open arms. Very lucky to have them on our doorstep!

Very kind and helpful on my visit today. Thank you.