About us
MEET THE TEAM
Our team is here to help you every step of the way
ROB (RJ Dip)
KELLY (PJ Dip)
PHOEBE (PJ Cert)
ZAC
ELIZABETH
JULIE
TOM
DAVE
MARCOS
DOTTIE
I’m Rob, as the owner I’m passionate about making George Moss the absolute best it can be for our customers. I want everyone who steps into our shop to experience what I call the “George Moss Infusion” – a special blend of exceptional service and warmth that creates a welcoming environment.
My focus is on building a team of outstanding staff who share my dedication to customer satisfaction. I work tirelessly to ensure that every customer’s needs are not just met but exceeded.
Understanding that jewellery shops can sometimes be intimidating, my goal is to create a welcoming space where people feel comfortable and valued, breaking down the barriers that often accompany the world of fine jewellery.
I’m Kelly, as the manager of George Moss, my main goal is simple: I want everyone who steps into our store to leave feeling happy and excited to share their experience. It’s not just about purchasing items; it’s about building real connections and making memories.
For me, running this store isn’t just a job—it’s an honour. I feel lucky to be trusted with making sure every visit is as special as it can be. I take immense pride in our store and everything it represents, and I am committed to upholding our reputation for excellence every step of the way.
I’m Phoebe, the Assistant Manager. I’m passionate about delivering exceptional customer service, especially when it comes to repairs.
I take great care of your items, throughout the repair, I’ll keep you informed every step of the way, ensuring you feel confident that your belongings are in good hands.
But I’m not just focused on repairs. I have a love for all things bespoke. I’m here to listen to your needs and ensure that your experience with us is excellent but also personalised to you.
With my sights set on becoming a professional Valuer, I aim to bring even more value to both my team and our customers.
I’m Zac, the friendly face who greets you as you step into our shop. With a genuine smile, I’m always ready to offer to clean your jewellery while you browse.
Creating a comfortable environment without any pressure is my priority. I want to ensure that your needs are fully met, whether you prefer a cup of tea, coffee, hot chocolate, or even something stronger – I’m here to serve you.
Maintaining the high standards of our shop floor is crucial to me. I make sure everything is easily accessible so that our focus can solely be on you, our valued customer.
Recently, I’ve taken the initiative to expand my knowledge by enrolling in a jewellery diploma course. It’s my way of demonstrating my commitment to excellence and ensuring that I can better assist you with your needs.
As an essential part of our sales team, my focus remains on providing exceptional service and supporting my colleagues to ensure that your experience with us is nothing short of fantastic.
I’m Liz, the cornerstone of our administration department. With my keen eye for detail and exceptional organizational skills, I oversee and manage all aspects of running our small business seamlessly.
While you might not see me on the shop floor, I serve as the first point of contact if you wish to reach us by phone.
Behind the scenes, I ensure that everything runs smoothly. I’m dedicated to making sure that stock is efficiently booked in and out, contributing to its timely arrival on the shop floor.
With me at the helm of administration, you can trust that every aspect of our business is meticulously cared for, allowing our team to focus on providing you with the best possible experience.
I’m Julie, the friendly face behind our stunning displays and window arrangements. I’ve been an essential part of the team since 2012.
While you might not see me on the shop floor as much these days due to my commitment to looking after my grandchildren, my expertise in the jewellery industry still shines through in every detail of my work.
My family-oriented nature adds a special touch to everything I do, making our shop a welcoming place for all. Even though my focus is on family, my love for jewellery and dedication to excellence remain unwavering, ensuring that our shop stands out on the local high street.
With two decades of expertise in the jewellery industry, my background spans manufacturing and retail, encompassing diamonds, precious metals, gemstones, antiques, and watches. For the past decade, I’ve served as a qualified Valuer, holding esteemed credentials such as being a Fellow of the Institute of Registered Valuers (FIRV) and an NAJ Registered Valuer (FNAJ), a membership I’ve held since 2011. Additionally, my commitment to excellence is evident through my status as a Fellow of Jewellery Valuers Association (FJVA) since 2020.
As the Workshop Manager and Head Goldsmith at George Moss Jewellers, my extensive experience in the trade spans many years. Whether it’s a straightforward chain solder, ring resizing, or a comprehensive jewellery remodel, I take immense pleasure in collaborating with my team to breathe new life into all forms of jewellery. Each task that lands on my workbench is a distinctive and cherished project, given the inherent sentimental value each piece holds for our customers. With a deep sense of respect, I approach every item with care and affection it merits, treating it as if it were my own.
I’m Marcos, the head watchmaker here. From quartz to automatic and mechanical watches, I meticulously assemble, repair, and restore each piece, aiming for impeccable timekeeping and timeless elegance.
My passion lies not just in the technicalities of watchmaking, but also in the joy it brings to customers. There’s nothing more rewarding than seeing a satisfied smile when a cherished timepiece is returned, ticking perfectly once again.
Whether fine-tuning delicate gears or servicing quartz components, my work is driven by an unwavering pursuit of excellence.
I’m Dottie, the adorable bulldog who has captured the hearts of everyone at the shop. Initially hired as security, my charm and affectionate nature quickly redefined my role.
Despite rigorous training, my weakness for chicken nuggets and tendency to doze off prompted a reassessment of my role. Now, I’m known as the “Meeter and Greeter,” welcoming everyone with a wagging bottom and a playful spirit.
If you’re passing by, pop in and say hello. I’m more than just a beloved member of the team—I’m the heart and soul of the shop.
“Our experts are at your service”
Established in 1995 we are an independent family jewellers based in the heart of Uckfield. We are about exceptional customer service and excellence is at the forefront of everything we all do, and we are privileged to say that over the years our customers have become our friends.
Being independent gives us complete control over everything we do. Not only do we have a stunning showroom where every product and brand has been carefully chosen and sourced by us, we are also fortunate to be able to offer a diverse range of services in house as well as within our associated studios.
Having an investment in the studios allows us to have personal control of any project seeing it through every step of the way.
